I found black specs in my sugar pouch. What is that?
Here at Wholesome!, we care about providing our customers high quality, great–tasting sweeteners. That’s why our products are USDA Organic Certified and Non-GMO Project Verified.
From time to time, you might find a hard, dark colored granule mixed in with your organic sugar. Don’t’ worry! Most often, this is a burnt piece of sugar or organic plant fibers inherent to the sugar. The artisanal nature of our sugar involves heating sugar cane juice or coconut nectar (in the case of coconut palm sugar) until it crystallizes. Occasionally, plant fibers might accidentally be cooked down in the process as well. They are harmless. It is similar to seeing a darker spot on baked or toasted artisan breads.
However, we want you to have confidence in our products. Should you have any concerns, please contact us at CS@WholesomeSweet.com or at 1(800) 680 – 1896. We will get right to work in determining what you are seeing.
It will help us provide you a faster answer if you send us a close-up picture of the particles you find beside a ruler for size reference. Please also include the five-digit lot code (e.g. 15068C2) on the back of the pouch towards the bottom.